01
Setup & permissions
Get AstraX working in your server.
Share the command you ran, what you expected, and any error shown by Discord. A screenshot helps.
Human support, inside Discord
Help without the runaround.
Open a ticket in the AstraX support server. Choose the topic that fits your issue and include the details listed below.
Open support server02
Bug reports
Found something that does not behave correctly?
Include the server ID, command, time of the issue, and clear reproduction steps. Never share your bot token.
03
Premium
Questions about access or an entitlement.
Include your server ID and entitlement context. Billing and cancellations are managed through Discord where applicable.
04
Data requests
Request access, correction, or deletion.
Tell us which server or user the request concerns and the data scope. Verification may be required before action.
Before you open a ticket
The right details make the answer faster.
- 01
Check service status. If AstraX is offline, the live status page will show it.
View status ↗ - 02
Gather context. Note the server ID, command, time, and what happened.
- 03
Keep secrets private. Staff will never ask for your Discord password or bot token.
Ready when you are